The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk (Paperback)
The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk (Paperback)
By Michael Gentle
Buy new: $39.95
$29.80
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Customer Rating:
First tagged “crm” by Petras Petroskevicius
Customer tags: project management(2), crm(2), business(2), risk of crm projects, risk management
$29.80
31 used and new from $24.36
Customer Rating:
First tagged “crm” by Petras Petroskevicius
Customer tags: project management(2), crm(2), business(2), risk of crm projects, risk management
Once you have bought into the concept of customer relationship management (CRM), how do you separate the practical and useful from the pie-in-the-sky to plan, scope and implement a project that delivers tangible results? With CRM project failure rates running as high as 80 per cent, anyone unable to answer this question stands every chance of becoming yet another accident statistic.
Technorati Tags: project management, crm, business, risk of crm projects, risk management
